OldHue · Refund Policy

Refunds and cancellation

Use the channel where you actually paid. Android Alipay orders and iOS Apple orders have different support paths.

Effective October 26, 2026

Android Alipay orders

Current Android sells 30 days of Hue Pro for a one-time RMB ¥6 payment, without auto-renewal. There is no automatic renewal agreement to cancel. The period starts at server-confirmed settlement or extends an existing valid membership by 30 days.

For duplicate charges, missing benefits, accidental purchases or payment questions, contact igpig1226@gmail.com or Support. Include the OldHue order number if available, payment date, amount, issue and optionally a receipt with sensitive information hidden. Do not send Alipay passwords, verification codes, full bank-card numbers or full account details.

We verify the order/benefits and respond under applicable law and the order circumstances. There is no in-app self-service refund button. Approved refunds use the payment channel, whose processing determines arrival time. Account deletion is not a refund; avoid paying again for the same unresolved issue. This policy does not promise unverified automatic refunds or limit statutory refund rights.

iOS App Store orders and subscriptions

Apple handles App Store purchases; OldHue cannot request an Apple refund for you. Sign in with the purchasing Apple Account at reportaproblem.apple.com. Apple decides refund eligibility/amount under its policies.

Cancel an Apple monthly subscription in Settings → your name → Subscriptions → OldHue → Cancel Subscription. Benefits remain until the period ends. Cancellation is not itself a refund. Lifetime does not renew.

Historical orders actually paid through Paddle

This applies only to past purchases actually processed by Paddle, not current Android Alipay payments. Use the management/refund link in your original Paddle order email, or contact igpig1226@gmail.com. The original terms' arrangement to request a full refund within 14 days of purchase remains applicable; subscription management stays with that payment channel.

Other terms and contact

Avoid duplicate requests for one order. Stronger statutory consumer rights take precedence. Policy changes do not retroactively reduce rights provided by the terms of completed purchases.